Source note · Connecting Google Dialogflow CX to Webex Contact Center
Before configuring the Virtual Agent V2 activity with Dialogflow CX, the Google CCAI connector and a CCAI feature configuration (which generates the config ID used in flows) must exist, along with an entry point and routing flow.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Virtual Agent V2
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-vav-prereqs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-vav-prereqs
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-vav-prereqs,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-vav-prereqs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-vav-prereqs},
note = {Source note wxcc-dialogflow-cx-setup-vav-prereqs, checked 2026-09-30}
}