Source note · Connecting Google Dialogflow CX to Webex Contact Center
The Virtual Agent V2 activity has three outcome paths: Handled when the virtual agent execution completes, Escalated when the call must go to a human agent, and Errored for any error.
Checked 2026-09-30
Escalated– The outcome is triggered when the call is required to be escalated to the human agent.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer Virtual Agent V2
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Configure Virtual Agent-Voice in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Outcome Paths
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-vav-outcomes. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-vav-outcomes
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-vav-outcomes,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-vav-outcomes},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-vav-outcomes},
note = {Source note wxcc-dialogflow-cx-setup-vav-outcomes, checked 2026-09-30}
}