Source note · Connecting Google Dialogflow CX to Webex Contact Center
The tech note assigns the published flow to an entry point and tests by calling the number mapped to that entry point, checking greeting, data capture and that live agent handoff reaches the right queue; the Dialogflow CX Test Agent simulator is used to test pages before that.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Testing
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-04-23
- Checked
- 2026-09-30
Sources
- Configure Dialogflow CX Virtual Agent — Cisco · tier 2 current vendor documentation · Customize initial greeting step 6; Entry Point configuration; Testing and verification
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-test. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-test
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-technote-test,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-test},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-test},
note = {Source note wxcc-dialogflow-cx-setup-technote-test, checked 2026-09-30}
}