Source note · Connecting Google Dialogflow CX to Webex Contact Center
To escalate, the tech note adds a Live agent handoff dialog option on the route with a payload under the key dialogflow.ccai.live-agent-escalation and transitions to End Flow, which takes the call out of the Escalated output of Virtual Agent V2.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-04-23
- Checked
- 2026-09-30
Sources
- Configure Dialogflow CX Virtual Agent — Cisco · tier 2 current vendor documentation · Create additional intents for routing, steps 5-7
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-handoff-payload. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-handoff-payload
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-technote-handoff-payload,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-handoff-payload},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-handoff-payload},
note = {Source note wxcc-dialogflow-cx-setup-technote-handoff-payload, checked 2026-09-30}
}