Source note · Connecting Google Dialogflow CX to Webex Contact Center
On the Escalated path the tech note parses VirtualAgentV2.MetaData with $.dialogflow.ccai.live-agent-escalation.<key> into a flow variable, branches with a Case activity and sends each branch to its own Queue Contact activity, with the Case Default output routed to one queue.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Escalation
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- as of 2024-04-23
- Checked
- 2026-09-30
Sources
- Configure Dialogflow CX Virtual Agent — Cisco · tier 2 current vendor documentation · Configure Escalated Path, steps 1-10
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-escalate-route. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-escalate-route
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-technote-escalate-route,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-technote-escalate-route},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-technote-escalate-route},
note = {Source note wxcc-dialogflow-cx-setup-technote-escalate-route, checked 2026-09-30}
}