Source note · Connecting Google Dialogflow CX to Webex Contact Center
When creating the Google conversation profile, the Enable virtual agent option under Choose to use Dialogflow must be turned on for use with Webex Contact Center virtual agent.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CCAI configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create a Contact Center AI configuration — Cisco · tier 2 current vendor documentation · Procedure step 6, notes
Cite this note
APA
WarmTransfer. (2026, September 30). Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-ccai-config-enable-va. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-ccai-config-enable-va
BibTeX
@misc{warmtransfer-claim-wxcc-dialogflow-cx-setup-ccai-config-enable-va,
title = {Connecting Google Dialogflow CX to Webex Contact Center: source note wxcc-dialogflow-cx-setup-ccai-config-enable-va},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-dialogflow-cx-setup-ccai-config-enable-va},
note = {Source note wxcc-dialogflow-cx-setup-ccai-config-enable-va, checked 2026-09-30}
}