Cisco says not to change the script URL for the same component. If it must change, either have agents clear the browser cache and reload the Agent Desktop, or keep the existing URL and have the JavaScript hosted there dynamically import the new bundle URL.
Checked 2026-09-30
Don't change the script URL for the same component.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create custom desktop layout — Cisco · tier 2 current vendor documentation · Create custom desktop layout: script property note
Cite this note
APA
WarmTransfer. (2026, September 30). Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-layout-script-url-change. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-layout-script-url-change
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-widget-setup-layout-script-url-change,
title = {Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-layout-script-url-change},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-layout-script-url-change},
note = {Source note wxcc-desktop-widget-setup-layout-script-url-change, checked 2026-09-30}
}