A Webex Contact Center desktop layout JSON has three persona sections: agent, supervisor and supervisorAgent (for users with both roles).
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create custom desktop layout — Cisco · tier 2 current vendor documentation · Create custom desktop layout: layout JSON structure / persona sections
Cite this note
APA
WarmTransfer. (2026, September 30). Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-layout-personas. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-layout-personas
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-widget-setup-layout-personas,
title = {Building a custom Webex Contact Center Agent Desktop widget: source note wxcc-desktop-widget-setup-layout-personas},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-widget-setup-layout-personas},
note = {Source note wxcc-desktop-widget-setup-layout-personas, checked 2026-09-30}
}