An agent who belongs to several teams probably gets the layout of the team picked at sign-in, so picking a different team is a likely cause of 'wrong layout' reports.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop layout assignment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Sign in to Agent Desktop — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Sign in procedure, team selection step
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center desktop layout and widget errors: source note wxcc-desktop-layout-troubleshooting-agent-layout-follows-team. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-troubleshooting-agent-layout-follows-team
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-layout-troubleshooting-agent-layout-follows-team,
title = {Troubleshooting Webex Contact Center desktop layout and widget errors: source note wxcc-desktop-layout-troubleshooting-agent-layout-follows-team},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-troubleshooting-agent-layout-follows-team},
note = {Source note wxcc-desktop-layout-troubleshooting-agent-layout-follows-team, checked 2026-10-02}
}