Cisco advises not changing the script URL for an existing component; if you must, agents need to clear the browser cache and reload the Desktop.
Checked 2026-09-30
Don't change the script URL for the same component.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Desktop Layout
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Create custom desktop layout — Cisco Webex Help Center · tier 2 current vendor documentation · page > script
Cite this note
APA
WarmTransfer. (2026, September 30). Customizing the Webex Contact Center Agent Desktop layout: source note wxcc-desktop-layout-setup-script-url-cache. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-setup-script-url-cache
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-layout-setup-script-url-cache,
title = {Customizing the Webex Contact Center Agent Desktop layout: source note wxcc-desktop-layout-setup-script-url-cache},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-layout-setup-script-url-cache},
note = {Source note wxcc-desktop-layout-setup-script-url-cache, checked 2026-09-30}
}