Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Because the desktop's live signalling is a long-lived WebSocket on port 443, any proxy, firewall or VPN device that blocks the WebSocket upgrade or idles out long-lived connections in under 16 seconds of silence would surface as desktop reconnects; Cisco's procedure of capturing on the network devices in the path targets exactly this.
inferred · Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-websocket
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Troublshoot Agent Desktop Disconnect Issues — Cisco Systems · tier 2 current vendor documentation · Troubleshooting, steps 2, 4 and 7
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-ws-path-inference. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-ws-path-inference
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-ws-path-inference,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-ws-path-inference},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-ws-path-inference},
note = {Source note wxcc-desktop-connectivity-troubleshooting-ws-path-inference, checked 2026-10-02}
}