Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
If the desktop's 4-second keepalive is driven by a JavaScript timer, Chrome's intensive throttling of a hidden, silent tab could delay keepalives past the 16-second detection window and trigger recovery; an active WebRTC call or audio playback would exempt the tab.
inferred · Checked 2026-10-02
- Vendor
- Product
- Chrome
- Subsystem
- background-tab-throttling
- Deployment
- client
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Status
- inferred
- Checked
- 2026-10-02
Sources
- Heavy throttling of chained JS timers beginning in Chrome 88 — Google (Chrome for Developers) · tier 2 current vendor documentation · How the throttling works; combined with technote 222787 Troubleshooting step 2
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s},
note = {Source note wxcc-desktop-connectivity-troubleshooting-throttle-vs-16s, checked 2026-10-02}
}