Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Cisco states the Agent Desktop can lose connection if its browser tab goes into sleep mode, and recommends disabling sleeping-tab features in the browsers agents use.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- browser-environment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Environment to Prevent Agent Desktop Logout — Cisco Systems (TAC TechNote) · tier 2 current vendor documentation · Configure Browsers
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause},
note = {Source note wxcc-desktop-connectivity-troubleshooting-tab-sleep-cause, checked 2026-10-02}
}