Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Desktop logs are lost when the browser is restarted, so after a freeze or crash the agent should wait until the problem recurs before downloading the error report.
Checked 2026-10-02
When you restart the browser, the logs are no longer available.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-logs
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Download error reports — Cisco · tier 2 current vendor documentation · Before you begin / note
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-restart-loses-logs. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-restart-loses-logs
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-restart-loses-logs,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-restart-loses-logs},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-restart-loses-logs},
note = {Source note wxcc-desktop-connectivity-troubleshooting-restart-loses-logs, checked 2026-10-02}
}