Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
If no completed messages arrive for 16 seconds from either the Agent Desktop or the notifications backend, the system starts a recovery process and tries to re-establish the connection within the Desktop Lost Connection Recovery Timeout.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-websocket
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troublshoot Agent Desktop Disconnect Issues — Cisco Systems · tier 2 current vendor documentation · Troubleshooting, step 2
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-recovery-16s. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-recovery-16s
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-recovery-16s,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-recovery-16s},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-recovery-16s},
note = {Source note wxcc-desktop-connectivity-troubleshooting-recovery-16s, checked 2026-10-02}
}