Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
The agent timeout configured in a Desktop Profile overrides the tenant-level desktop inactivity timeout; with a 30-minute tenant value and a 20-minute profile value, an inactive agent is logged out after 20 minutes.
Checked 2026-10-02
Be aware that the Agent Timeout configurations in the Desktop Profile overwrite the tenant timeout configurations.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop-settings
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Environment to Prevent Agent Desktop Logout — Cisco Systems (TAC TechNote) · tier 2 current vendor documentation · Configure Desktop Inactivity Timeout
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-profile-overrides. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-profile-overrides
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-profile-overrides,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-profile-overrides},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-profile-overrides},
note = {Source note wxcc-desktop-connectivity-troubleshooting-profile-overrides, checked 2026-10-02}
}