Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
Cisco states that when a Windows PC or Mac goes to sleep, the Agent Desktop can lose connectivity with the cloud and the agent can be logged out, and recommends adjusting OS sleep settings.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- browser-environment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Environment to Prevent Agent Desktop Logout — Cisco Systems (TAC TechNote) · tier 2 current vendor documentation · Configure the Sleep Setting on your Windows Personal Computer (PC) or MAC
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-os-sleep-logout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-os-sleep-logout
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-os-sleep-logout,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-os-sleep-logout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-os-sleep-logout},
note = {Source note wxcc-desktop-connectivity-troubleshooting-os-sleep-logout, checked 2026-10-02}
}