Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
For macOS, Cisco recommends enabling the Energy Saver option to prevent the Mac from automatically sleeping when the display is off.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- browser-environment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Environment to Prevent Agent Desktop Logout — Cisco Systems (TAC TechNote) · tier 2 current vendor documentation · Configure the Sleep Setting on your Windows Personal Computer (PC) or MAC, MAC
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting},
note = {Source note wxcc-desktop-connectivity-troubleshooting-mac-sleep-setting, checked 2026-10-02}
}