Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
For Microsoft Edge, Cisco directs administrators to Settings > System and Performance > Performance to add the desktop URL and turn off the energy-saving and sleeping-tab options.
Checked 2026-10-02
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- browser-environment
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Configure Environment to Prevent Agent Desktop Logout — Cisco Systems (TAC TechNote) · tier 2 current vendor documentation · Configure Browsers, Microsoft Edge Browser
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-edge-tab-settings. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-edge-tab-settings
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-edge-tab-settings,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-edge-tab-settings},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-edge-tab-settings},
note = {Source note wxcc-desktop-connectivity-troubleshooting-edge-tab-settings, checked 2026-10-02}
}