Source note · Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners
One indication of a desktop disconnect visible in Agent Desktop logs is that the desktop stopped sending keepalive messages to the notifications (Notifs) backend.
Checked 2026-10-02
Agent Desktop stopped sending keepalive messages to Notifs (backend).
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- agent-desktop-websocket
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-10-02
- Checked
- 2026-10-02
Sources
- Troublshoot Agent Desktop Disconnect Issues — Cisco Systems · tier 2 current vendor documentation · Troubleshooting, step 3
Cite this note
APA
WarmTransfer. (2026, October 2). Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive
BibTeX
@misc{warmtransfer-claim-wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive,
title = {Troubleshooting Webex Contact Center Agent Desktop disconnects and connection-lost banners: source note wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive},
note = {Source note wxcc-desktop-connectivity-troubleshooting-cause-no-keepalive, checked 2026-10-02}
}