Because Webex delivers agent-leg called numbers in +E.164, Unified CM must either hold the agent directory numbers in +E.164 form or manipulate the inbound called number so that it matches the agent directory number.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Unified CM
- Subsystem
- dial plan
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Configure Local Gateway on Cisco IOS XE for Webex Calling — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · number format discussion, read with cisco-help-2dputx intl dialing format section
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-ucm-e164-called-match. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-ucm-e164-called-match
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-ucm-e164-called-match,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-ucm-e164-called-match},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-ucm-e164-called-match},
note = {Source note wxcc-cucm-agent-station-setup-ucm-e164-called-match, checked 2026-10-01}
}