The inbound calling search space of the Unified CM trunk facing the Local Gateway must include the partition of the agent directory numbers, or Webex Contact Center agent-leg calls cannot reach the agent phones.
inferred · Checked 2026-10-01
- Vendor
- Cisco
- Product
- Cisco Unified CM
- Subsystem
- dial plan
- Deployment
- on-premises
- Region
- not restricted
- Release range
- current as of 2026-10-01
- Status
- inferred
- Checked
- 2026-10-01
Sources
- Cisco Unified Communications Manager SIP Integration Guide for Cisco Unity Connection Release 15 - Setting Up a Cisco Unified Communications Manager SIP Trunk Integration — Cisco Systems · tier 2 current vendor documentation · Create SIP trunk task, Step 6, read with registry claim cisco-unified-cm-css-definition
Cite this note
APA
WarmTransfer. (2026, October 1). Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents
BibTeX
@misc{warmtransfer-claim-wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents,
title = {Using Unified CM phones as Webex Contact Center agent stations: source note wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents},
note = {Source note wxcc-cucm-agent-station-setup-inbound-css-must-reach-agents, checked 2026-10-01}
}