Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 ServiceNow connector, shareRecordVariable (default sharedRecordId) names the CAD variable that stores the Sys_Id of the interaction and is used to change record ownership on transferred calls.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / transfers
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Openframe configuration properties table: shareRecordVariable
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-share-record. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-share-record
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sn-share-record,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-share-record},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-share-record},
note = {Source note wxcc-crm-connector-troubleshooting-sn-share-record, checked 2026-09-30}
}