Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 ServiceNow connector, the lookup queries the fields in lookupFields (default phone,mobile_phone) using lookupVariable (default ANI, or a CAD variable), and countryCodeRemoval lists prefixes stripped from the ANI before lookup, with no default.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · Openframe configuration properties table: lookupFields, lookupVariable, countryCodeRemoval
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-lookup-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-lookup-defaults
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sn-lookup-defaults,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-lookup-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-lookup-defaults},
note = {Source note wxcc-crm-connector-troubleshooting-sn-lookup-defaults, checked 2026-09-30}
}