Source note · Troubleshooting Webex Contact Center CRM connectors
The Version 2 ServiceNow connector requires the modern Agent Workspace; the legacy Agent Workspace is no longer supported starting with the ServiceNow Xanadu edition.
Checked 2026-09-30
The legacy Agent Workspace is no longer supported starting with the ServiceNow Xanadu edition
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / ServiceNow
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- ServiceNow Xanadu and later
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · prerequisites
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-legacy-workspace. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-legacy-workspace
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sn-legacy-workspace,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sn-legacy-workspace},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sn-legacy-workspace},
note = {Source note wxcc-crm-connector-troubleshooting-sn-legacy-workspace, checked 2026-09-30}
}