Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 Salesforce connector, the Salesforce Softphone Layout determines which Salesforce objects are searched on a call and, through its Screen Pop Settings, what happens for matching records and for no match.
Checked 2026-09-30
Set Screen Pop Settings according to desired behavior for matching records
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · section 'Create a Softphone Layout'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-softphone-layout. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-softphone-layout
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sf-softphone-layout,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-softphone-layout},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-softphone-layout},
note = {Source note wxcc-crm-connector-troubleshooting-sf-softphone-layout, checked 2026-09-30}
}