Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 Salesforce connector, users do not see the Phone item in the Salesforce utility bar until they have been added to the call center through Manage Call Center Users.
Checked 2026-09-30
Users will not see the Phone in their utility bar until this step is completed.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / Salesforce
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · call center user assignment step (Setup > Call Center > Call Centers > Manage Call Center Users)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-phone-users. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-phone-users
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sf-phone-users,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-phone-users},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-phone-users},
note = {Source note wxcc-crm-connector-troubleshooting-sf-phone-users, checked 2026-09-30}
}