Cisco states the Version 2 Salesforce connector is available only for the Development, Enterprise and Ultimate editions of Salesforce and is not available in Group and Professional editions.

Checked 2026-09-30

It is not available in Group and Professional editions
Vendor
Cisco
Product
Webex Contact Center
Subsystem
CRM connector / Salesforce
Deployment
multi-tenant
Region
not restricted
Release range
current as of 2026-09-30
Checked
2026-09-30

Sources

Cite this note

APA

WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-editions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-editions

BibTeX

@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sf-editions,
  title  = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-editions},
  author = {{WarmTransfer}},
  year   = {2026},
  url    = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-editions},
  note   = {Source note wxcc-crm-connector-troubleshooting-sf-editions, checked 2026-09-30}
}

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