Source note · Troubleshooting Webex Contact Center CRM connectors
The Version 2 Salesforce call center file has an Advanced Screen Pop feature flag with a CAD Variable Name, a Remove ANI Prefix Strings option and a Fallback to ANI setting whose default is false.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · call center settings table, 'Advanced Screen Pop' group
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-advanced-pop. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-advanced-pop
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sf-advanced-pop,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-advanced-pop},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-advanced-pop},
note = {Source note wxcc-crm-connector-troubleshooting-sf-advanced-pop, checked 2026-09-30}
}