Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 Salesforce connector, the activity record is populated when the call is answered (Subject, ANI, DNIS, Queue Name, Call Object Identifier, Status In Progress, Call Type), and Call Duration and Call Result are written when wrap-up completes.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / activity logging
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with Salesforce (Version 2-New) — Cisco · tier 2 current vendor documentation · activity record description (fields populated on answer and on wrap-up)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-activity-timing. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-activity-timing
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-sf-activity-timing,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-sf-activity-timing},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-sf-activity-timing},
note = {Source note wxcc-crm-connector-troubleshooting-sf-activity-timing, checked 2026-09-30}
}