Source note · Troubleshooting Webex Contact Center CRM connectors
In the Version 2 Dynamics connector, screenPopIncomingMode accepts customer, case, activity or disabled with default customer, lookupVariable defaults to ani, and customerTable accepts account or contact with default contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / screen pop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · section 'Customize', parameter table
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-pop-defaults. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-pop-defaults
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-dyn-pop-defaults,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-pop-defaults},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-pop-defaults},
note = {Source note wxcc-crm-connector-troubleshooting-dyn-pop-defaults, checked 2026-09-30}
}