Source note · Troubleshooting Webex Contact Center CRM connectors
For the Dynamics 365 connector, single-session Dynamics apps such as Customer Service Hub require Channel Integration Framework v1, and multi-session apps such as Omnichannel or Customer Service workspace require Channel Integration Framework v2.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / Microsoft Dynamics 365
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · section 'Requirements' (Channel Integration Framework)
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-cif-versions. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-cif-versions
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-dyn-cif-versions,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-cif-versions},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-cif-versions},
note = {Source note wxcc-crm-connector-troubleshooting-dyn-cif-versions, checked 2026-09-30}
}