Source note · Troubleshooting Webex Contact Center CRM connectors
The Version 2 Dynamics channel provider uses a Channel URL on wxcc-crmconnectors.ciscoccservice.com with a base query parameter set to the customer's Dynamics organization URL, API Version 2, Channel Order 1, Enable Outbound Yes, and a custom parameter naming the Webex Contact Center region.
Checked 2026-09-30
https://wxcc-crmconnectors.ciscoccservice.com/dynamics/connector/v1/index.html?base=https://<DYN ORG>.crm<num>.dynamics.com
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / Microsoft Dynamics 365
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center CRM Connector for Microsoft Dynamics 365 (Version2-New) — Cisco · tier 2 current vendor documentation · channel provider configuration table
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-channel-url. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-channel-url
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-dyn-channel-url,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dyn-channel-url},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dyn-channel-url},
note = {Source note wxcc-crm-connector-troubleshooting-dyn-channel-url, checked 2026-09-30}
}