Source note · Troubleshooting Webex Contact Center CRM connectors
The Version 2 connector gadget does not enforce the 'Validate using Dial Plans' option, so dial plan restrictions configured in Control Hub have no effect on numbers dialed from the connector.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- CRM connector / limitations
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Integrate Webex Contact Center with ServiceNow (Version 2-New) — Cisco Webex Help Center · tier 2 current vendor documentation · limitations, DN validation
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dial-plan. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dial-plan
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-dial-plan,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-dial-plan},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-dial-plan},
note = {Source note wxcc-crm-connector-troubleshooting-dial-plan, checked 2026-09-30}
}