Source note · Troubleshooting Webex Contact Center CRM connectors
For voice channel providers configured with Channel Integration Framework 2.0, the 'Select the Unified Interface Apps for the Channel' and 'Select the Roles for the Channel' grids are not shown; access is governed by app profiles and agent experience profiles assigned to users.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- channel provider configuration
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · FAQs 'My organization is using voice channel configured using Channel Integration Framework 2.0...' and 'How do I select roles for the voice channel provider record?'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-cif2-profiles. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-cif2-profiles
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-cif2-profiles,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-cif2-profiles},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-cif2-profiles},
note = {Source note wxcc-crm-connector-troubleshooting-cif2-profiles, checked 2026-09-30}
}