Source note · Troubleshooting Webex Contact Center CRM connectors
In Channel Integration Framework 2.0, when an organization has multiple channel providers the communication widget is not visible in the home session, because the home session is not associated with any provider; a default session must be created.
Checked 2026-09-30
- Vendor
- Microsoft
- Product
- Dynamics 365 Channel Integration Framework
- Subsystem
- multisession apps
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- FAQ about Dynamics 365 Channel Integration Framework — Microsoft · tier 2 current vendor documentation · FAQ 'My organization uses multiple channel providers. How can I start a default session? Also, why is the widget not visible in the home session?'
Cite this note
APA
WarmTransfer. (2026, September 30). Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-cif2-multi-provider. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-cif2-multi-provider
BibTeX
@misc{warmtransfer-claim-wxcc-crm-connector-troubleshooting-cif2-multi-provider,
title = {Troubleshooting Webex Contact Center CRM connectors: source note wxcc-crm-connector-troubleshooting-cif2-multi-provider},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-crm-connector-troubleshooting-cif2-multi-provider},
note = {Source note wxcc-crm-connector-troubleshooting-cif2-multi-provider, checked 2026-09-30}
}