Taken together, the desktop profile is the control point for destination reach: Buddy Teams bounds which agents, Entry Point/Queue Transfer Targets bounds which queues and entry points, Consult To Queue gates queue consults, and the Address Book bounds the listed dial numbers.
inferred · Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Status
- inferred
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Create a desktop profile', Collaboration and Voice settings read together
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-profile-gates-inf. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-profile-gates-inf
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-profile-gates-inf,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-profile-gates-inf},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-profile-gates-inf},
note = {Source note wxcc-consult-transfer-setup-profile-gates-inf, checked 2026-09-30}
}