When an agent transfers a call to an entry point, the contact's priority changes to the priority assigned on the Queue Contact activity in the new flow.
Checked 2026-09-30
If the agent transfers the call to an entry point, the contact priority changes to the priority assigned to a Queue Contact activity in the new flow.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Flow Designer
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Build and manage flows with Flow Designer — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Queue Contact activity, contact priority note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ep-transfer-priority. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ep-transfer-priority
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ep-transfer-priority,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ep-transfer-priority},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ep-transfer-priority},
note = {Source note wxcc-consult-transfer-setup-ep-transfer-priority, checked 2026-09-30}
}