The Consult To Queue toggle on a desktop profile lets the agent select a queue in the Queue drop-down list as the target of a consultation.
Checked 2026-09-30
Toggle Consult to queue if you want the agent to be able to select a queue in the Queue drop-down list as a target for a consultation.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Create a desktop profile', Collaboration, Consult To Queue
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-consult-to-queue. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-consult-to-queue
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-dp-consult-to-queue,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-consult-to-queue},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-consult-to-queue},
note = {Source note wxcc-consult-transfer-setup-dp-consult-to-queue, checked 2026-09-30}
}