The Buddy Teams setting names the teams whose agents appear in the Agent drop-down list on Agent Desktop; agents can consult, conference and transfer calls to agents in those teams.
Checked 2026-09-30
Specify the teams that the agents can choose from the Agent drop-down list on the Agent Desktop.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Create a desktop profile', Collaboration, Buddy Teams
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-buddy-teams. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-buddy-teams
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-dp-buddy-teams,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-buddy-teams},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-buddy-teams},
note = {Source note wxcc-consult-transfer-setup-dp-buddy-teams, checked 2026-09-30}
}