The Address Book field on a desktop profile selects one address book, which holds the speed-dial numbers the agent can choose from.
Checked 2026-09-30
An address book includes the speed-dial numbers the agent can choose from.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- desktop profiles
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage desktop profiles — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Create a desktop profile', Voice, Address Book
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-address-book. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-address-book
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-dp-address-book,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-dp-address-book},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-dp-address-book},
note = {Source note wxcc-consult-transfer-setup-dp-address-book, checked 2026-09-30}
}