Only PSTN numbers in globalized +E.164 format can be mapped to entry points; extension numbers cannot.
Checked 2026-09-30
Webex Contact Center supports mapping only PSTN numbers in the globalized +E.164 format to entry points. Extension numbers are not supported for this purpose.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- channels and entry points
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Set up a channel — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Support Number note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ch-e164-only. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ch-e164-only
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ch-e164-only,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ch-e164-only},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ch-e164-only},
note = {Source note wxcc-consult-transfer-setup-ch-e164-only, checked 2026-09-30}
}