A capacity-based team directs voice calls to a capacity-based dial number, where the capacity sets how many calls can be handled concurrently.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- teams
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Understand Routing and Queueing in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · section 'Non-skill-based queues with team assignments'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-cbt-definition. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-cbt-definition
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-cbt-definition,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-cbt-definition},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-cbt-definition},
note = {Source note wxcc-consult-transfer-setup-cbt-definition, checked 2026-09-30}
}