An agent on an active call can start a consult with an Agent, a Queue, a Dial Number, an Entry Point or an Organization contact.
Checked 2026-09-30
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Initiate a consult'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-consult-options. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-consult-options
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ad-consult-options,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-consult-options},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-consult-options},
note = {Source note wxcc-consult-transfer-setup-ad-consult-options, checked 2026-09-30}
}