Consult calls to an entry point or dial number that is configured to route to a capacity-based team are not supported.
Checked 2026-09-30
Consult calls to an Entry Point (EP) or Dial Number (DN) that are configured to route to a capacity-based team are not supported.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Initiate a consult', limitation note
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-consult-cbt. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-consult-cbt
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ad-consult-cbt,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-consult-cbt},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-consult-cbt},
note = {Source note wxcc-consult-transfer-setup-ad-consult-cbt, checked 2026-09-30}
}