A conference can hold a maximum of eight participants, counting the customer and the agent, and it can only be started after a consult call has been initiated.
Checked 2026-09-30
You can add a maximum of eight participants, including the customer and yourself.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco (Webex Help Center) · tier 2 current vendor documentation · section 'Initiate a conference'
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-conference-max. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-conference-max
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ad-conference-max,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-conference-max},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-conference-max},
note = {Source note wxcc-consult-transfer-setup-ad-conference-max, checked 2026-09-30}
}