In both the transfer and the consult dialog, the Dial Number drop-down displays the enterprise address book, listing names with their numbers.
Checked 2026-09-30
The drop-down list displays your enterprise address book. Names are listed along with the numbers from the address book.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Agent Desktop
- Deployment
- multi-tenant
- Region
- not restricted
- Release range
- current as of 2026-09-30
- Checked
- 2026-09-30
Sources
- Manage your calls in Agent Desktop — Cisco (Webex Help Center) · tier 2 current vendor documentation · sections 'Transfer a call' and 'Initiate a consult', Dial Number option
Cite this note
APA
WarmTransfer. (2026, September 30). Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-address-book-list. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-address-book-list
BibTeX
@misc{warmtransfer-claim-wxcc-consult-transfer-setup-ad-address-book-list,
title = {Setting up consult and transfer destinations in Webex Contact Center: source note wxcc-consult-transfer-setup-ad-address-book-list},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-consult-transfer-setup-ad-address-book-list},
note = {Source note wxcc-consult-transfer-setup-ad-address-book-list, checked 2026-09-30}
}