Source note · Webex Connect digital channel flow orchestration
WhatsApp message templates are not supported even though the template option is visible in the WhatsApp compose box, and WhatsApp also lacks multi-format text styling, real-time read receipts to the customer, removal of messages deleted for everyone, voice messages and WhatsApp Payments.
Checked 2026-09-04
WhatsApp templates are currently not supported even if the template option is visible in the WhatsApp compose box.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Channel-specific prerequisites, WhatsApp
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-whatsapp-templates-not-supported. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-whatsapp-templates-not-supported
BibTeX
@misc{warmtransfer-claim-wxcc-cd-whatsapp-templates-not-supported,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-whatsapp-templates-not-supported},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-whatsapp-templates-not-supported},
note = {Source note wxcc-cd-whatsapp-templates-not-supported, checked 2026-09-04}
}