Source note · Webex Connect digital channel flow orchestration
On cloud Webex Contact Center, skill requirements and contact priority for a digital contact are configured on the QueueTask node inside the Webex Connect flow, and the resulting task is queued for agents whose skills match.
Checked 2026-09-04
Skill requirements are assigned to the QueueTask node in Webex Connect.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Implement skills-based routing and contact priority for digital channels
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-skills-and-priority-on-the-queuetask-node. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-skills-and-priority-on-the-queuetask-node
BibTeX
@misc{warmtransfer-claim-wxcc-cd-skills-and-priority-on-the-queuetask-node,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-skills-and-priority-on-the-queuetask-node},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-skills-and-priority-on-the-queuetask-node},
note = {Source note wxcc-cd-skills-and-priority-on-the-queuetask-node, checked 2026-09-04}
}