Source note · Webex Connect digital channel flow orchestration
If no matching agent becomes available within the interval configured on the QueueTask node, skill requirements can be removed or reduced by specifying skill relaxations on that same node.
Checked 2026-09-04
If an agent doesn't become available within a time interval specified in the QueueTask node, the skill requirements can be removed or reduced by specifying skill relaxations in the QueueTask node.
- Vendor
- Cisco
- Product
- Webex Contact Center
- Subsystem
- Webex Connect digital flow orchestration
- Deployment
- cloud
- Region
- not restricted
- Release range
- current as of 2026-09-04
- Checked
- 2026-09-04
Sources
- Set up digital channels in Webex Contact Center — Cisco Systems, Inc. (Webex Help Center) · tier 2 current vendor documentation · Implement skills-based routing and contact priority, step 8
Cite this note
APA
WarmTransfer. (2026, September 4). Webex Connect digital channel flow orchestration: source note wxcc-cd-skill-relaxation-on-the-queuetask-node. WarmTransfer. https://warmtransfer.net/knowledge/claims/wxcc-cd-skill-relaxation-on-the-queuetask-node
BibTeX
@misc{warmtransfer-claim-wxcc-cd-skill-relaxation-on-the-queuetask-node,
title = {Webex Connect digital channel flow orchestration: source note wxcc-cd-skill-relaxation-on-the-queuetask-node},
author = {{WarmTransfer}},
year = {2026},
url = {https://warmtransfer.net/knowledge/claims/wxcc-cd-skill-relaxation-on-the-queuetask-node},
note = {Source note wxcc-cd-skill-relaxation-on-the-queuetask-node, checked 2026-09-04}
}